Farmer Brothers Company

Credit/Collection Specialist

US-TX-DALLAS-FORT WORTH
Job ID
2017-1843
Category
Finance

Overview

Farmer Brothers has an excellent opportunity for a Credit & Collections Specialist. This position is responsible for performing the daily Credit/Collections functions. They will contact delinquent accounts for payment and prepare related reports. This position will work closely with Customer Service and Sales Team. B2B experience is a must. 

Responsibilities

  • Maintain aging at acceptable level in line with company objectives.
  • Take the lead in collections of all past due accounts for the high volume portfolio assigned by contacting customers to ensure prompt payment of all invoices.
  • Minimize past due receivable, open chargebacks, bad debt & DSO.
  • Update sales and management on past due accounts by providing specific updates for each customer.
  • Resolve Invoice and Statement issues and ensure all accounts are updated in a timely manner.
  • Maintain strong effective working relationships with sales and operations group for timely resolution of billing issues.
  • Maintain accurate customer files, keep track of name and address changes.
  • Process accounts with outside collection agency.
  • Recommend action on delinquent accounts by analyzing paying practices of customers.
  • Recommend credit line adjustments by evaluating customer records, purchase activity, and payment history.
  • Verify accuracy of charges and correct account errors by reviewing purchasing documentation.
  • Maintain customer confidence by keeping information confidential.
  • Assess credit worthiness of accounts, by processing credit applications.
  • Resolve issues and ensure all accounts are up date by applying credits and written off small dollar balances.

Qualifications

  • 3+ years of experience working in Credit and Collections (B2B experience)
  • Related degree a plus or equivalent work experience with a H.S Diploma or G.E.D. required.
  • Experience in Food Service industry a plus.
  • Must have the ability to multi-task and manage high volume emails & calls. (30 to 40 calls daily and manager 3000 accounts)
  • Must have excellent research skills to resolve Chargeback issues.
  • Telemarketing and Customer Service experience a plus.
  • Team oriented problem solver who takes ownership of their work.
  • Self-starter.
  • Excellent verbal and written communication skills.
  • Able to deliver excellent customer service at all levels, externally and internally.
  • Detail oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions.
  • Strong knowledge of MS Office, especially Excel is required; JD Edwards experience a plus.

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