Farmer Brothers Company

  • Service Technician (Equipment)

    Job Locations US-CO-FT COLLINS
    Job ID
    2018-2060
    Category
    Operations - Maintenance
  • Overview

    Farmer Brothers has an exciting opportunity for a Service Technician proving service and installation of coffee brewing and beverage equipment for designated customer base. Technician is responsible for parts inventory, service call closure and specific documentation of work assignments and time.

    Responsibilities

    • Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.

    • Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

    • Is required to participate in "On Call" service including after hours and weekend schedule rotation.

    • Maintain spare part levels and reorders within replenishment guidelines.

    • Responsible for all documentation and activity verification required by the company including call closure procedure, completeness of invoice and signature of all required documents from the customer.

    • Participate in the forecasting and planning of equipment.

    • Provide customer feedback/requests to management or inter-departments.

    • Create a system to fulfill all promises made to customers.

    • May perform other duties as assigned.

    Qualifications

    • High school diploma or GED equivalent

    • Minimum of 3 years mechanical and technical experience, Foodservice preferred
    • Electrical, plumbing, HVAC, Tech Meter experience preferred
    • Ability lift up to 60lbs frequently
    • Good oral and written communication skills
    • Good customer service skills
    • Valid driver’s license with clean driving record
    • Ability to problem solve equipment issues

    • Fully support and stand behind business goals.
    • Readily identify issues, problems or opportunities.
    • Apply knowledge or skills by putting new knowledge/skill to practical use on the job.
    • Be aware of impact self has on others.
    • Use active listening and communicates effectively with customers or management.
    • Identify new opportunities and proactively work to grow the business.
    • Build rapport and cooperative relationships with customers
    • Use sound business judgement.

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