Farmer Brothers Company

  • Credit/Collection Spec.

    Job ID
  • Overview

    Farmer Brothers has an excellent opportunity for a Credit & Collections Specialist. This position is responsible for performing the daily Credit/Collections functions. They will contact delinquent accounts for payment and prepare related reports. This position will work closely with Customer Service and Sales Team. B2B experience is a must. 


    • Maintain aging at acceptable level in line with company objectives.
    • Take the lead in collections of all past due accounts for the high volume portfolio assigned by contacting customers to ensure prompt payment of all invoices.
    • Minimize past due receivable, open chargebacks, bad debt & DSO.
    • Update sales and management on past due accounts by providing specific updates for each customer.
    • Resolve Invoice and Statement issues and ensure all accounts are updated in a timely manner.
    • Maintain strong effective working relationships with sales and operations group for timely resolution of billing issues.
    • Maintain accurate customer files, keep track of name and address changes.
    • Process accounts with outside collection agency.
    • Recommend action on delinquent accounts by analyzing paying practices of customers.
    • Recommend credit line adjustments by evaluating customer records, purchase activity, and payment history.
    • Verify accuracy of charges and correct account errors by reviewing purchasing documentation.
    • Maintain customer confidence by keeping information confidential.
    • Assess credit worthiness of accounts, by processing credit applications.
    • Resolve issues and ensure all accounts are up date by applying credits and written off small dollar balances.


    • 3+ years of experience working in Credit and Collections (B2B experience)
    • Related degree a plus or equivalent work experience with a H.S Diploma or G.E.D. required.
    • Experience in Food Service industry a plus.
    • Must have the ability to multi-task and manage high volume emails & calls. (30 to 40 calls daily and manager 3000 accounts)
    • Must have excellent research skills to resolve Chargeback issues.
    • Telemarketing and Customer Service experience a plus.
    • Team oriented problem solver who takes ownership of their work.
    • Self-starter.
    • Excellent verbal and written communication skills.
    • Able to deliver excellent customer service at all levels, externally and internally.
    • Detail oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions.
    • Strong knowledge of MS Office, especially Excel is required; JD Edwards experience a plus.


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