This role is responsible for delivering revenue growth for the area by: securing new customers, growing the base business, retaining existing customers, and executing pricing actions.
- Gain new customers.The ASM is responsible for identifying potential new customers within the service area. The ASM will develop and maintain a prospect list of potential new customers and target one day each week on securing new business. The ASM will act on any leads provided from the lead generation program, following the process from lead to close. The ASM will ensure the RSRs and RSMs are securing leads and gaining new business.
- Coach and train Route Sales Representatives and Route Sales Managers. The ASM is responsible for executing minimum one route-ride per week. While on these coaching days, the RSM will reinforce our customer call process (The Farmer Brothers Way to Sell), and ensure our customers receive great service. During these customer visits the ASM will assist the RSRs in upselling customers and closing product distribution voids. At the end of the coaching day, the RSM will provide verbal and written feedback (via the Coaching Day form) to the RSR. The ASM will plan to be in each of his/her assigned markets once per month, providing coaching to assigned RSMs and reviewing market execution.
- Planning and administration.Each week, the ASM will prepare and lead a meeting to discuss key activities for the upcoming week with the RSRs, review selling objectives, progress vs. plan, and other Route KPIs. The ASM is responsible for implementing and maintaining a delivery schedule for each route to ensure customers are in-stock and “no-sales” are minimized. The ASM will execute daily check-ins with assigned RSRs to ensure all planned stops were delivered, discuss any customer issues, and provide updates on priorities. The ASM will follow up with customers as needed to resolve issues quickly and drive customer satisfaction. The ASM will ensure compliance to company policies (e.g. Safety) and ensure required administrative duties (e.g. DOT compliance) are carried out in a timely manner.
- Have P & L oversight and responsibilities for assigned market and manage to the assigned expense budget.