This position is responsible for accurately investigating shipment exceptions/claims and short-pays, interpreting and auditing claims data, creating value added reporting, and analyzation of claims trends to drive equitable claims resolution.
Investigates the validity of all National Account freight claims and assembles required documentation.
Maintains database for claims tracking from initial filing through resolution of claim. Maintains electronic freight claim files and documentation in an organized manner.
Maintains working relationships with customers, carriers and co-workers to facilitate functions of claims processing and investigations.
Identifies, analyzes and communicates claims trends to appropriate cross functional teams.
Short pay research - Investigates, completes ABC if necessary, acquire and provide appropriate back-up for dispute (BOL, cycle counts, reconstruct shipments, etc.)
Damages - Investigates, competes appropriate paperwork for claims, tracks submitted claims and follow-up.
Provide all necessary documentation to cross-functional teams for resolutions.
Responds to customer inquiries on any issues relating to freight claims.
Complete returns from shipping.
Enters cases & RMAs into JDE for return tracking purposes.
Generates credits & bill outs for customers.
Enters Quality Incident complaints and inquiries for national accounts - following up with QA and providing the resolution to the customer.
Maintains Quality Incident tracker (database) from initial notification to completion.
Other duties as assigned.
High School Graduate. College Courses or Degree in finance or business related classes a plus.
One plus years in general office/accounting positions.
Minimum 2 years related experience and/or training.
Experience in customer service and the transportation industry preferred.
Strong Computer Skills - Intermediate-level in the use of MS Word and Excel. Comfortable with Outlook.
Proactive, "can-do" attitude - Willing to assist others when needed, look for ways to improve systems or procedures, continuous improvement in serving internal and external customers.
Excellent verbal and written communication skills - Able to express ideas and communicate issues and problems thoroughly and concisely.
Use proper business email and letter format, with appropriate grammar and accurate spelling.
Strong written and verbal communication.
Ability to communicate with different levels of management.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to multi-task and prioritize work.
Work well under pressure with a sense of urgency / Time-management.
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share this job on your newsfeed
Farmer Brothers Company not only prides itself on our products, but we take pride in our employees. We are able to offer competitive wages and benefits. By doing this we ensure that we are able to attract and retain the best talent. We offer competitive benefits which include:
Medical, Dental and Vision insurance plans
ESOP Plan ( Employee Stock Ownership Plan)
Founded in 1912, Farmer Bros. Co. is a manufacturer, wholesaler and distributor of coffee, tea and culinary products. The Company is a direct distributor of coffee to restaurants, hotels, casinos, offices, quick service restaurants (“QSR's”), convenience stores, healthcare facilities and other foodservice providers, as well as private brand retailers in the QSR, grocery, drugstore, restaurant, convenience store, and independent coffee house channels. The Company's product lines include roasted coffee, liquid coffee, coffee-related products such as coffee filters, sugar and creamers, assorted iced and hot teas, cappuccino, cocoa, spices, gelatins and puddings, soup bases, dressings, gravy and sauce mixes, pancake and biscuit mixes, and jellies and preserves. The Company's primary brands include Farmer Brothers®, Artisan Collection by Farmer Brothers™, Superior®, Metropolitan™ , Cain's™ and McGarvey™.
At Farmer Brothers Company we want our employees to succeed…their success is our success.