Farmer Brothers Company

  • Credit and Collections Specialist

    Job Locations US-TX-Northlake
    Job ID
    Finance - Credit & Collections
  • Overview

    The Credit and Collections Specialist is responsible for performing the daily Credit/Collections functions.  Contacts delinquent accounts for payment and prepare related reports. 


    • Apply sound Credit and Collections practices to ensure minimal bad debt exposure. 
    • Maintain aging at acceptable level in line with company objectives. 
    • Lead the collection of all past due accounts for the portfolio assigned by contracting customers to ensure prompt payment of all invoices.
    • Recommend action on delinquent accounts by analyzing paying practices of customers. 
    • Minimize past due receivable, open charge-back's, bad debt & DSO.
    • Update sales and management on past due accounts by providing specific updates for each customer. 
    • Resolve Invoice and Statement issues and ensure all accounts are up to date by reconciling monthly.
    • Maintain a strong and effective working relationships with sales and the sales operations group for timely resolution of billing issues.
    • Assist in projects and audits as required. 
    • Maintain accurate customer files and keep track of name and address changes. 
    • Process past due accounts with an outside collection agency. 
    • Write up accounting adjustments on a daily and monthly basis. 
    • Recommend credit line adjustments by evaluating customer records, purchase activity, and payment history.
    • Verify accuracy of charges and correct account errors by reviewing purchasing documentation and contacting customers. 
    • Maintain customer confidence by keeping information confidential.
    • Assess credit worthiness of accounts, process credit applications. 
    • Prepare special aging reports by collecting, analyzing, and summarizing account information and trends. 
    • May perform other duties as assigned.  


    • Related degree or equivalent work experience with a High School diploma or GED required. 
    • 3+ years of experience working in Business to Business Credit and Collections. 
    • Previous experience with JD Edwards preferred. 
    • Food Service industry experience is a plus. 
    • Telemarketing and Customer experience a plus. 
    • Excellent research skills and ability to resolve charge-back issues. 
    • Personable positive demeanor and the ability to interact with all levels. 
    • Detail oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions. 
    • Ability to manage high volume emails & calls.  (30 to 40 calls daily and manage 300 accounts).
    • Meets deadlines, follows through on commitments and delivers on promises. 
    • Able to deliver excellent customer service at all levels, externally and internally. 
    • Strive for continuous improvement.
    • Generate original, creative ideas to improve processes. 
    • Able to express ideas clearly and logically. 
    • Information Management. 
    • Computer competency.
    • Excellent analytical skills.
    • Collaboration. 
    • Self-Starter. 


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