Farmer Brothers Company

  • Route Sales Specialist

    Job Locations US-MN-Blaine | US-MN-MINNAPOLIS
    Job ID
  • Overview

    Farmer Brothers has an exciting opening for a Route Sales Specialist. The Route Sales Specialist (RSS) will provide field training to Route Sales Representatives (RSRs), run relief routes and generate new sales. Works with DSD's Management to gain knowledge of training scenarios, and facilitates a variety of on-the-field training requirements to support the further development of RSRs and entry level sales people. Provides first-class customer care service to all customers. This position could require up to 50% regional travel.


    • Sells the organization's products and/or services by interacting with established customers and developing new prospects within an assigned territory/geographic area.
    • Support consistent training/certification processes, annual/key initiatives, and the “Farmer Brothers Way”; New Hire Training; and support District Sales meetings.
    • Responsible for coaching and influencing peers.
    • Delivery of product to customers.
    • Upselling product lines to customer base.
    • Considers customer's needs and helps resolve customer dissatisfaction and/or problems.
    • Perform minor repair/maintenance of service equipment.
    • Pick/pull customer product orders.
    • Provide support to the branch and local customers.
    • Collect Accounts Receivable from customer base.
    • Manage invoices, inventory and collections daily.
    • Increase sales volume in all categories and product lines.
    • Provide customer feedback/requests to management or inter-departments.
    • Create a system to fulfill all promises made to customers.
    • Responsible for running route relief as needed.
    • May perform other duties as assigned.


    • High School Diploma or equivalent. Bachelor’s Degree Preferred.
    • 3+ years of route delivery experience in a related customer service business-to-business field.
    • Experience with field training preferred.
    • Knowledge of adult learning theory is preferred.
    • Ability to lift and carry products weighing up to 50 lbs.
    • Previous supervisory experience preferred.
    • Knowledge of foodservice industry.
    • A clean and safe driving record.
    • Able to travel up to 50% of time
    • Comfortable driving 16 - 20 foot box truck in urban and rural areas.


    Professional Skillsets

    • Interpersonal and superior communication, business development, and training skills
    • Mechanical aptitude with company hardware and software products
    • Fully supports and stands behind business goal
    • Uses active listening and communicates effectively with customers or management
    • Identifies new opportunities and proactively works to grow the business
    • Builds rapport and cooperative relationships with customers and peers
    • Develops credibility with customers and peers

    The successful candidate will be required to complete a background check (including, but not limited to, employment verification, criminal history check and education verification), a pre-employment drug screen and DOT physical.


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