Farmer Brothers Company

  • Systems Support Technician (IT) - Service Desk

    Job Locations US-OR-PORTLAND
    Job ID
    2018-2722
    Category
    IT
  • Overview

    Farmer Brothers has an excellent opportunity for a part-time Systems Support Technician.   This individual will assists users in resolving computer and device problems through diagnoses and discussion with users. Will take the necessary steps to recognize the problem, research, isolate, and resolve the problem. Supports day to day on-going business operations as they intersect with IT systems, and provide the highest level of customer support with resolving IT related issues.

    Hours M-F 1pm -6pm.

    Responsibilities

    • Day to day support of Windows 7/10, MS Office 2016, multiple browsers, Wi-Fi and LAN TCPIP connections, Remote Access, VPN, file shares, Dell/HP/IBM desktop and notebook computers, Ricoh/HP printers, and Office 365.

    • Hands-on and remote support corporate and remote office networks and troubleshoot networking issues related to Cisco LAN/Wi-Fi, Cisco Meraki Firewalls, and public and private WAN Internet providers.

    • Use WDS and other imaging tools to build and deploy computers and laptops. Perform hardware upgrades and replacements.

    • Utilize Windows 7/10 system and command-line tools, event logs, registry and performance monitoring tools.

    • Contribute to the department technical resources libraries.

    • Provide support on mobile devices such as Samsung, other Smart Phones.

    • Utilize a ticketing system to receive and resolve user requests and document status and resolution.

    • Assist in Active Directory administration functions, user accounts and passwords updates.

    • Participate in on-call duty with other team members on a rotating schedule.

    • Must be able to handle multiple interruptions, be able to multi-task effectively, meet deadlines and be able to diligently follow standards and best practices in a fast paced environment.

    • May perform other duties as assigned.

    Qualifications

    • Pursuing a Bachelor’s degree in Computer Science, Information Systems, or Engineering, preferred
    • Entry level , Academic or up to 1+ years of Technical hands-on desktop / remote support experience
    • ITIL Foundations in Service Management
    • HDI Customer Support Representative (CSR) and/or HDI Support Center Analyst (SCA)
    • HDI Desktop Support Technician (DST), and/or a Microsoft Certified Desktop Support Technician (MCDST)
    • MS Office Specialist (MOS), CompTIA A+, Network A+, Security

    • Experience supporting both development and production environments
    • Ability to interact with users to understand technical requirements
    • Knowledge and experience troubleshooting and interpreting problems associated in the above areas
    • Comprehension to escalate issues to other technical team members when necessary.

    • Ability to work 4 hour shifts.

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